Reference

Privacy Policy For Your istana911 Account

istana911 Privacy Policy gives you a clear view of how we handle account details, wallet records and access data when you use our Indonesia service.

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How Our Privacy Policy Applies In Indonesia

istana911 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy describes the account and technical data needed to provide access where local law permits. This can include your registration details, phone verification result, sign-in history, device signals, support messages and records connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

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We use these records to identify the account involved, check payment status, protect the sign-in path and respond to a policy request. We do not ask you to send wallet credentials in a support message. If you contact us about a receipt or pending status, share
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only the account reference and relevant transaction detail requested through our support path. Eligibility and access depend on local law, and this page does not replace any rule that applies to you in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Ask About Privacy Policy

A clear contact path helps when you want to ask about the Privacy Policy, correct an account detail or understand a wallet record.

DATA PRACTICE

What We Do With Your Account Data

Data we collect

We may collect registration details, phone verification results, sign-in timestamps, device signals and support messages.

Why we use it

We use account data to provide the requested access, verify the account holder, investigate a stalled wallet status and answer…

Cookie settings

Cookies and similar browser records can keep your session path working and remember selected settings.

Account security

Phone verification helps connect account access to the registered contact detail.

Retention period

We retain account, support and payment-reference records for as long as needed for service operation, security checks or applicable legal…

Your corrections

You can ask us to correct inaccurate registration details, explain a stored record or discuss deletion where the law allows.

Privacy Policy Questions About istana911

These Privacy Policy answers focus on the account questions Indonesian customers usually raise before opening an account. You can use them to understand device records, phone verification, wallet references, cookies and requests for correction or removal. For a personal account matter, use the support route beside your account area and provide the reference requested there. Access to the service depends on local law, including the rules that apply to your location.

It covers the personal and technical data connected with your account, including registration details, phone verification, sign-in activity, device signals, support messages and payment references. It also explains cookies, retention, account security and how to request access or correction.

DANA, OVO, GoPay and QRIS references can appear when you ask us to check a deposit or wallet status. We use the relevant transaction reference to identify the account record, not to collect your wallet PIN, password or private authentication code.

Phone verification links the contact detail you provide to the account access step. We use its result to help protect sign-in and handle account requests. If the number is inaccurate, contact support through the account path and complete any ownership check requested.

Yes. You can contact us to ask what account data we hold, correct an inaccurate detail or discuss removal where local law permits. We may request account verification before responding, which helps prevent another person from changing your records.

We keep payment references and related account records while they serve an operational, security or legal purpose. This can include a DANA, QRIS, bank transfer or virtual account status check. When the purpose ends, our process removes or anonymises the record.

You can clear cookies through your browser or device settings. Cookies may support the sign-in path and selected preferences, so clearing them can sign you out or require phone verification again. Cookie handling does not remove account records held for service or legal purposes.

Use the support contact shown beside your account and cashier areas, then include your account reference and the specific policy question. For a wallet receipt, provide only the requested transaction detail. Do not send your wallet PIN, password or full authentication code.

Privacy Policy For Your istana911 Account

Where To Ask About Privacy Policy

What We Do With Your Account Data

Data we collect

Why we use it

Cookie settings

Account security

Retention period

Your corrections

Privacy Policy Questions About istana911

01 What does the istana911 Privacy Policy cover?

02 Why does Privacy Policy mention DANA and QRIS?

03 How does phone verification affect my account data?

04 Can I request a copy or correction of my data?

05 How long does istana911 keep payment records?

06 Can I clear cookies used for account access?

07 Where do I contact istana911 about Privacy Policy?

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